Terms & Conditons


The contract is between the client & Hugo & Elliot Bridal. It covers the ordering and purchasing of

wedding gowns, bridesmaid dresses, accessories and services (i.e. bridal service & on the day services)

described on the order form.

Your invoice must be paid in full within 6 months from the date your order was placed. Please make sure all

payments have been made before your gown is collected.

An order is confirmed when the client has paid Hugo & Elliot Bridal the required 1st payment/deposits.

By paying these payments, the client is accepting the Terms & Conditions set out in these Terms & Conditions,

regardless of return of the contract.


Your order is only confirmed once we have received a Deposit Payment & an accepted T&C’s document.

Orders are not placed until both these terms have been fulfilled. Once an order has been placed, the following

payments are applied. Your invoice is split into two payments;

1st Payment: The Deposit Payment (50% Non- Refundable Deposits) – Alongside any Damage Deposits (If


2nd Payment: The remaining balance. Due within 6 months after the order has been placed, or before the

collection date.

Any payments made before this time are at the risk of the client as only credit will be issued against your

wedding gown, if changes need to be made, you change your mind, or cancel the order. No refunds will be



Holding Deposits are available for a £200 fee. This would be treated as part payment of your 1st Deposit

Payment and is therefore non-refundable but is redeemable against your wedding dress.

Holding deposits are only available when the bride is wanting to purchase the gown, but would like to confirm

the order at a later date, (the full 50% deposit must be paid no later than 4 weeks after the initial Holding

Deposit was made.)

No orders will be placed until the full 50% deposit has been paid. Failure to adhere to the above will result in

your wedding gown being cancelled with us and Hugo & Elliot Bridal, therefore, having the right to

cancel your Holding Deposit Agreement, all payments are Non-Refundable.

We strongly advise getting Wedding Insurance to cover your day.


If a bride wishes to cancel their order, they must do so in writing, either by letter or email. The order is

cancelled once Hugo & Elliot Bridal have received the confirmation and responded to confirm so.

ALL 1st payments are non-refundable (1st payments are based on the agreed amount at the time of booking, the 50%

of this invoice is classed as the 50% 1st payment. No refunds will be due in the event that the order has been

cancelled.) If the event is cancelled, all payments made are non-refundable and the remaining balance is still



If a client wishes to postpone their payments for any reason, they must request this in email, and Christian

Alexander Bridal will respond accordingly. All payments would then be transferred to the new date, provided

they are agreed by Hugo & Elliot Bridal. In the event Hugo & Elliot Bridal do not agree to the

postponed payments, their cancellation policy in Point 3 of this contract would apply.

Hugo & Elliot Bridal strongly recommend taking out wedding insurance to cover your date.


If the client wishes to change their order it must be made in writing, either by letter or email (text

message/SOCIAL MEDIA is not accepted). A telephone call will be accepted, but the client will be asked to

confirm any changes in writing (either via letter or email). Hugo & Elliot Bridal cannot guarantee that

changes can be made, if a gown is confirmed as ‘in production’ the order cannot be changed and the contract

in point 1 applies.

If payments have been made, no refund will be given. If Hugo & Elliot Bridal agree to change your order,

this will be granted as credit on your account, redeemable against another wedding gown only if the gown has

not been confirmed as in production.


If the payment is not made within the timescales detailed above, on the invoice or otherwise, this will breach

the contract. Hugo & Elliot Bridal will treat the contract as at an end.

If Hugo & Elliot Bridal treat the contract as at an end, any payments made up to that date shall be retained.

Any remaining balance will also be payable immediately to Hugo & Elliot Bridal.

Hugo & Elliot Bridal are therefore entitled to reallocate stock without informing the client, should the

contract be treated as at an end. This clause is without prejudice to Hugo & Elliot Bridal’s rights to claim

damages from the client in respect of any loss suffered by Hugo & Elliot Bridal.


All garments paid for in full must collected once items arrive in store. A suitable time for collection will be

arranged between the bride and a member of the Hugo & Elliot Bridal team.


Hugo & Elliot Bridal do not hold any responsibility for unforeseen circumstances. Hugo & Elliot

Bridal cannot be held responsible for ‘Acts of God’ (Fire, flood etc), Government Advice, Pandemics, labour

disputes, failure of payments and any other unforeseeable circumstance that prevent the promise of its


Hugo & Elliot Bridal reserve the rights to review and update the Terms and Conditions periodically.

On paying your deposit you accept all Terms listed in sections 1-9 of these Terms and Conditions.

These Terms & Conditions were last reviewed on 31st March 2021.